"Understanding is continuous and dynamic. What one understood yesterday may not be relevant today"

"The illiterate of the future will not be the person who cannot read. It will be the person who does not know how to learn."
“There is nothing more powerful than an idea whose time has come”
Victor Hugo
"Anyone can make the simple complicated. Creativity is making the complicated simple."
Charles Mingus

"The world is moving so fast these days that the one who says it can't be done is generally interrupted by someone doing it."
Harry Emerson Fosdick
"Failure is simply the opportunity to begin again, this time more intelligently."
Henry Ford

"Never mistake knowledge for wisdom. One helps you make a living; the other helps you make a life."
Sandra Carey
"Motivation is a fire from within. If someone else tries to light that fire under you, chances are it will burn very briefly."
Stephen R. Covey

"The most difficult problem to solve is employee indifference: people closing their eyes and choosing to do nothing."
Katsuvoshi Ishihara
“ Problems breed problems and the lack of a disciplined method of openly attacking them breeds more problems."
Philip Crosby

“An old error is always more popular than a new truth."
German Proverb

"You can't do today's job with yesterday's methods and be in business tomorrow."
"We are what we repeatedly do. Excellence, then, is not an act, but a habit." 
“They may forget what you said, but they will never forget how you made them feel”
Carl W. Buechner
“Consistency of purpose, planning for the future, understanding the past, developing a system of measurement that truly helps the company survive and prosper: that is the job of the executive”
Dr. W. Edwards Deming
“To achieve Quality there is no substitute for knowledge”
"Sharing knowledge is not about giving people something, or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action; it is about creating learning processes"
Peter Senge
"knowledge is the "force within" the organization"

"Knowledge is power but knowledge shared is power squared"
"Intellectual Capital must be converted into working capital – otherwise, it is nothing more than goodwill on a Balance Sheet"
”Trust is the bandwidth of communication”  (Karl Eric Sveiby)

”Trust is the highest form of human motivation. It is the life-blood of an organization.
When people have a high degree of trust in each other - they work together extremely effectively”
(Stephen Covey)
"Once we accept our limits, we go beyond them" Albert Einstein
"Impossibilities are merely things which have not yet learnt"  Charles W. Chestnutt
"A stumble may prevent a fall"  Proverb
" When we quit thinking primarily about ourselves and our own self-preservation, we undergo a truly heroic transformation of consciousness"   Joseph Campbell

How we work

Understanding the client's organization -- its culture, strategy, goals, challenges, core strengths and values -- is paramount to our partnership and to determining the right solution. We begin by understanding clients’ needs either through an initial assessment and interview process, or upon receiving a specific mandate. Depending on the customers’ needs, we initiate the work under a project-based approach.

Simply put, we start defining the project -- its scope and objectives – and formulating a project plan that includes, as a minimum, the summary of the mandate, deliverables, schedule, team and budget. Best practices and methodologies are utilized at all times in defining and managing the project. An implementation strategy is then agreed upon with the client and project authorization is obtained from the stakeholders.

The project team is then identified, consisting of the client’s appropriate representatives and one of our principal or senior consultants. Support members to the project are made available on an as-required basis, and may include one of more of our subject matter experts.

The duration and timeline for the project is determined with our client as appropriate to engage our services for a full-time, temporary, part-time, or tactical (week-end or short period) time frame. We rely on progressive evaluation and feedback to ensure alignment and satisfaction with the client.

We believe proper closure and hand-off is as important as how the project starts, therefore the completion stage of any mandate includes post-mortem review and lessons-learnt analysis in addition to the final summary report. As applicable, a follow-up evaluation is held within 2 to 6 months of project completion (variable based on the project and its duration) to measure improvement and sustainability of the results at the client’s site.